Hotel Monopoly

"Wysoki standard i bezpieczny parking, dobra restauracja"

"Aucun."

"Great reception team, fast room service and quick reply. Nice restaurant, including kids corner 👍"

"The bed and maitres weren’t comfortable at all. Low water pressure in the 🛁 takes for ever to feel up."

"The hotel was extremely clean and comfortable, the staff was kind and helpful, and the location was ideal. Breakfast was delicious and the overall experience exceeded our expectations. We loved our stay and highly recommend it!"

"Nothing"

"Everything was perfect,new furnitures and very clean room and toiletes."

"Nothing"

"This is a modern comfortable hotel .Good dining room. with good breakfast .Good ac and tv in the room.The bathroom is spacious and lots of soap and towels provided.I recommend this hotel."

"Nothing."

"Very modern facilities and great attention from the staff."

"Aucun."

"Very good value for the money, nice and modern room"

"Breakfast was not the best"

"Staff is quite kind and available, well beyond the average in the area. High degree of hygiene and great service. When I’m in Albania I often end up working remotely and their in-room dining service is simply excellent. I can’t neglect the staff’s reactivity, really."

"So, I rated it 10/10 because they have a distinctive proactivity in terms of customer care and I want to encourage them. However, having been there 4 or 5 times now, I noticed some repetitive patterns that I’d suggest keeping an eye on: - Cleaning staff (very kind and professional) keep chatting with each other loudly in the corridors. As walls aren’t well isolated acoustically, you can literally follow their conversation. - Wifi coverage is good, but the speed is ridiculous. Meaning there’s signal, but you can’t do anything with it. Anything basic, let alone to work with it. During each of my stays I’ve worked 8h a day with my iPhone’s hotspot. - I use their in-room service heavily. I generally like it. There are few courses that require more care: risottos are intended to be al dente (which I like) but they’re ultimately cooked at 2/3. When you order meat they never ask you if you want it rare, medium, well done etc. It’s always well done. - Garage exit: if you go out in the early morning as I do, chances are for you to struggle going out. Another issue is that some folks keep parking their cars at the exit. I have already raised this in the past and I wish they become more rigid on this with some signage or something. - This is a typical north-Albanian thing: they really struggle to smile to guests. I’ve never understood why but if don’t originate from the area (I do), the chances of you perceiving a form of hostility are quite high. Nevertheless, the core target of the hotel are Albanians who go to the thermal baths few hundreds of metres from there. I’m aware these points may be only subtleties for them, but I genuinely wish them to improve as I plan to return again."

"This is a hotel, with a grand entrance compared to what else we saw in the area. There was underground parking with an elevator up to the hotel and rooms. The rooms were spacious, with a sofa and table. There was warm water for showers, and you could set the heating in the room to the temperature you wanted. Breakfast was served as a hot egg, sausage, bread, butter and jam, cheese, cucumber and tomato per person, with one drink of choice orange, apple juice, tea or coffee in the restaurant. The best apple/orange juice as it was fresh. We did request rooms close by, and they were next door to each other. A hotel Teddy bear was in one of the rooms."

"The hotel was in a quiet area but they played loud music downstairs in the morning from the bar which could be heard in the rooms. There were only 2 hangers in the room, with no kettle or way to make a hot drink. There was also no glasses or mugs, but you could ask for these at the bar and no spare pillows but again you could ask. The beds were very hard compared to others in Albania. There were have used toiletries left to use instead of new ones. The biggest disappointment was the Jacuzzi is not for everyone as it appeared to be advertised on Booking.com but only the junior suite so wrongly promoted."

"The hotel was comfortable, central, clean and quiet. The restaurant was nice and the dinner menu was very good and tasty, with fair prices."

"The breakfast offering was ok but could have been better with more local products rather than store bought (like the store bought cheese slices or store bought jam) and i also never was a fan of having served sugar for the Tea when you can have local honey that is actually very good. I recommend to the owners to invest more in the breafast exprience with local products."